Isaac Henderson

Student, Hospitality & Catering

Chatham, GB.

About

Motivated and collaborative student pursuing a College Level 2 course in Hospitality and Catering, eager to apply foundational knowledge and practical skills in a dynamic environment. With recent experience as a Front of House Assistant, I excel in guest satisfaction, professional complaint resolution, and seamless team collaboration, demonstrating a strong commitment to service excellence and continuous professional development.

Work

Tudor wark country club hotel

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Front of House Assistant

Bearsted, Maidstone, United Kingdom of Great Britain and Northern Ireland

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Summary

Supported daily operations and guest relations in a country club hotel setting, contributing to positive customer experiences and efficient service delivery.

Highlights

Proactively engaged with guests to confirm satisfaction with service, food, and drinks, ensuring a positive dining experience.

Resolved customer complaints politely and professionally, escalating complex issues to management for effective resolution.

Collaborated effectively with front-of-house staff, the head chef, and the bar manager to facilitate seamless daily operations and enhance service flow.

Education

Midkent college Chatham

Chatham, Medway, United Kingdom of Great Britain and Northern Ireland
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College Level 2 Course Hospitality and catering

Midkent college Chatham

Chatham, Medway, United Kingdom of Great Britain and Northern Ireland
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College Level 1 Course Hospitality and catering

Languages

English

Skills

Customer Service

Guest Satisfaction, Complaint Resolution, Proactive Engagement, Positive Interaction.

Teamwork & Collaboration

Team Collaboration, Team Communication, Operational Support, Cross-functional Cooperation.

Problem Solving

Issue Addressing, Conflict Resolution, Professionalism.

Work Ethic

Dedication, Hard Work, Continuous Learning, Professional Development.